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For Emergency & Specialty Hospitals

When the case is critical at 2 AM, a board-certified emergency specialist answers the phone.

HemoPet routes every after-hours order through a clinician-staffed hotline, ships DEA-licensed canine and feline blood products from one of four regional hubs, and confirms same-day refrigerated delivery on orders placed before 2 PM local time — so the product is on your surgery table when the patient is still under prep.

Call +1-800-234-PETS (7387) Request a hospital account
  • Hotline24 / 7 / 365 — clinician answered
  • HubsGarden Grove CA · Dallas TX · Columbus OH · Atlanta GA
  • Order cutoff2 PM local for same-day refrigerated dispatch

By the numbers

The supply reliability a high-volume ER cannot negotiate on.

These are the operational figures behind every after-hours order we ship — audited annually against our 41,200 shipments last year, not marketing claims.

  1. 97.4% Same-day order fulfillment For orders placed before 2 PM local time, 2024 audit across 41,200 shipments.
  2. 4 min Average after-hours call routing Median time from hotline pickup to typed-product confirmation with a DACVECC specialist.
  3. 4 hubs USDA-licensed distribution centers Garden Grove CA, Dallas TX, Columbus OH, Atlanta GA — regional cold-chain coverage.
  4. 24/7 DACVECC specialist coverage 8 board-certified veterinary emergency specialists rotate the consultation line.

The after-hours order sequence

From call to surgery table in four rehearsed steps.

Every high-volume ER that runs our account goes through the same sequence on a critical case. We publish it so your on-call team knows what to expect before they pick up the phone.

  1. 01

    Call the specialist line

    Dial +1-800-234-PETS. A DACVECC-credentialed clinician picks up — no triage menu, no queue. Identify your hospital account and the case signalment.

    T+0 — call connects
  2. 02

    Confirm typed product

    Specialist reviews patient DEA 1.1 (canine) or A/B/AB (feline) status, weight, and component requirement. We confirm availability from the closest regional hub in real time.

    T+3–4 min — product reserved
  3. 03

    Hub-routed cold-chain dispatch

    Shipment leaves the nearest licensed hub (CA / TX / OH / GA) in a validated refrigerated container that holds 1–6°C for 48+ hours, with a courier manifest texted to your receiving desk.

    T+45–90 min — in transit
  4. 04

    Receipt & transfusion support

    Product arrives with lot-trace paperwork and temperature log. The specialist remains on the line through administration for cross-match review, rate guidance, or reaction management.

    Same-day — patient transfusion

The 24/7 DACVECC consultation line

Peer-to-peer clinical decision support, not a sales queue.

Eight board-certified veterinary emergency specialists rotate the HemoPet consultation line in shifts. When your hospital DVM calls, they reach a credentialed colleague who can talk through transfusion case selection, cross-matching, component choice, and adverse-reaction management in real time.

  • Answered by a clinician. Every call is picked up by a DACVECC diplomate or a senior emergency clinician on the specialist rotation. No call-center script.
  • Case consult, not order-taking. Specialists can advise on whether plasma, packed red cells, or whole blood is the appropriate component before you commit to a shipment.
  • Documentation support. Specialists can walk your team through record-keeping for state board reporting on emergent transfusion events.
  • Coverage. 24 hours a day, 365 days a year — including weekends and observed holidays.

Already on the account roster

The kinds of referral and emergency centers HemoPet already supplies.

If your institution appears on this list, your team is in good company — HemoPet is the primary or backup supplier for over 3,800 clinics nationwide, with disproportionate concentration in the high-acuity tier.

  • 24/7 emergency hospitals

    Free-standing emergency centers operating overnight and weekend rotations that require verified, typed product on short notice.

  • Specialty & referral practices

    Multi-specialty referral centers with internal medicine, surgery, oncology, and critical care services that routinely manage complex transfusion cases.

  • University teaching hospitals

    Veterinary college teaching hospitals using HemoPet for resident training, clinical research protocols, and emergency on-call supply.

  • High-volume general practices

    Multi-doctor GP hospitals with in-house critical care capability that maintain a standing HemoPet account for scheduled and emergent transfusion needs.

HemoPet supplies 3,847 veterinary clinics across all 50 US states and 9 Canadian provinces, and processed 41,200 blood product shipments in 2024.

Next action

Two ways to move forward — pick the one your shift demands.

If you have a case in front of you, call the specialist line now — a DACVECC diplomate answers. If you are onboarding your hospital system for standing or backup supply, request an account setup and our hospital team will route you to a regional account manager within one business day.

Call the specialist now Request hospital account setup

HemoPet, Inc. · 11330 Markon Drive, Garden Grove, CA 92841 · [email protected] · +1-800-234-PETS (7387)